If you smell gas hero
What to do if you smell gas

To report the smell of gas or another natural gas emergency, leave the area immediately and call Spire's 24/7 emergency line or 911. 

Natural gas is colorless and odorless, so natural gas companies like Spire add mercaptan, which has a rotten egg scent, so you can smell a gas leak should one occur.

So if you ever smell natural gas, we want you to know exactly what to do

  1. Immediately leave the building and head to a location where no smell of gas can be detected. Until you've reached a safe distance, avoid smoking and using electronics like garage door openers or alarm systems, and don't turn on or off any lights. Most importantly, stay away from the area of the smell and keep others away as well.
  2. Once you're at a safe location, call Spire's 24/7 emergency line right away or call 911. You can find the phone number in the chart below, or on our contact us page.
  3. If you don't own the office or residence, it's a good idea to notify the property owner or manager in case repairs need to be made inside. 
  4. Steer clear of the area until you’re told it’s safe by a gas safety professional (Spire employee, police, fireman or other first responder on scene).
RegionEmergency number to call if you smell gas
Eastern Missouri800-887-4173
Western Missouri800-582-1234

While natural gas is one of the safest and most reliable forms of energy available, serious and potentially fatal accidents can happen. Our promise to you is that we’ll do everything in our power to make sure they don’t.